If you’re a Utah business owner researching IT support options, one of your first questions is probably: “What’s this going to cost me?”
It’s a fair question — and one that’s surprisingly hard to get a straight answer to. Most MSPs (Managed Service Providers) want you to “schedule a call” before revealing any numbers.
We believe in transparency. Here’s what Utah businesses actually pay for managed IT services in 2025.
The Short Answer
Most Utah small businesses pay between $100-$250 per user per month for comprehensive managed IT services. A 20-person company typically spends $2,000-$5,000/month for full IT support.
But that range is wide for a reason. Let’s break down what affects the price.
Common MSP Pricing Models
Per-User Pricing
The most common model. You pay a flat monthly fee for each employee who uses IT services.
- Basic support: $75-$125/user/month
- Standard (most popular): $125-$175/user/month
- Premium with security: $175-$250/user/month
Example: A 15-person law firm paying $150/user = $2,250/month
Per-Device Pricing
Less common, but some MSPs charge per computer, server, or network device.
- Workstations: $50-$100/device/month
- Servers: $200-$500/server/month
Tiered/Bundle Pricing
Many MSPs offer packages with different service levels:
| Tier | What’s Included | Typical Cost |
|---|---|---|
| Basic | Help desk, monitoring, updates | $75-$100/user |
| Standard | Above + security, backup | $125-$175/user |
| Premium | Above + advanced security, compliance, vCIO | $200-$300/user |
What Affects Your Price?
1. Company Size
Larger companies often get volume discounts. A 50-person company might pay $125/user while a 10-person company pays $150/user for the same service.
2. Industry & Compliance
Healthcare, finance, and legal firms need HIPAA, PCI, or other compliance — expect 20-40% higher costs for the additional security and documentation required.
3. Infrastructure Complexity
- Cloud-only (Microsoft 365, Google Workspace): Lower cost
- On-premise servers: Higher cost
- Hybrid environment: Varies
4. Current IT State
If your systems are outdated or poorly maintained, expect onboarding fees of $1,000-$10,000+ to get everything standardized and secure.
5. Location
Utah MSP pricing is generally 10-20% lower than coastal cities like San Francisco or New York, but aligned with Denver and Phoenix markets.
What’s Usually Included?
A standard managed IT package typically covers:
- 24/7 monitoring of your systems
- Help desk support for employee issues
- Patch management (Windows updates, security patches)
- Antivirus/anti-malware protection
- Basic backup solutions
- Network management
- Vendor coordination (working with your software vendors)
What Often Costs Extra
- Projects (office moves, new software rollouts)
- Hardware (computers, servers, networking equipment)
- Advanced cybersecurity (SIEM, SOC, penetration testing)
- Compliance audits (HIPAA, SOC 2)
- After-hours emergency support (some plans)
The Hidden Cost of Cheap IT
We get it — budget matters. But the cheapest MSP isn’t always the best value.
According to IBM’s Cost of a Data Breach Report, the average data breach costs small businesses over $150,000. That’s years of “savings” from a cut-rate IT provider wiped out in one incident.
Questions to ask before choosing the cheapest option:
- What’s their response time guarantee?
- Do they include cybersecurity, or is it extra?
- What happens if you get ransomware at 2am on a Saturday?
- Are they proactive, or just reactive?
How XclearAI Approaches Pricing
We believe every business is different, so we don’t do one-size-fits-all pricing. Instead, we work with each company to build a package that fits their actual needs — not upsell services they’ll never use.
Our rates are competitive with Utah market pricing, and every package includes:
- Unlimited help desk support
- 24/7 monitoring and alerting
- Cybersecurity essentials (not an add-on)
- Cloud backup
- Vendor management
- AI-powered automation that reduces tickets and response times
We also offer AI automation add-ons that can handle email triage, scheduling, and customer inquiries — reducing the manual workload on your team.
Ready to Get a Real Quote?
Every business is different. The best way to know what you’ll actually pay is to talk through your specific situation.
Schedule a free consultation and we’ll give you a transparent quote — no pressure, no hidden fees, no “call for pricing” games.
XclearAI provides managed IT services and AI automation for Utah businesses. Based in Lehi, we serve companies throughout Salt Lake City, Provo, and the Wasatch Front.